World class hosted IVR that automates the processing of
payments
over the phone
and improves the customer experience
PayConcierge IVR is a fully hosted, multi-lingual IVR solution providing municipalities with real-time balance and payment information. Our hosted IVR system features powerful back-end technology and data integration along with Caller First design and Analytics. PayConcierge IVR provides simple, intelligent, personalized communications for a variety of departments including utilities, tax and more.
Built with our powerful cloud-based platform,
the application can be up and running in just a
few weeks. Plus, it is fully equipped to scale with
your changing agency and customer needs.
The PayConcierge IVR platform is HIPAA , PCI Level 1, and SSAE 16 Type II compliant and supports a wide array of capabilities including our unique architecture that allows the application to run on various platforms.
The key to a successful business is successful and happy customers. We don’t just provide great technology; we also provide a great user experience. This benefits our clients and their customers.
Enhance the customer experience and reduce costs with intelligent voice automation and innovative contact center solutions. We remove the burden of handling cardholder data which significantly reduces your PCI exposure while protecting customer data.
- Payment by ACH, credit, debit, and pre-paid card
- Cash receipts integration capability
- Unlimited in-bound volume
- Out-bound calling for payment reminders or alerts
- In-bound calls for balance inquiry and payments
- Support for transferring caller to local CSRs
- Real-time balance and payment information
- Support for multiple languages
- No investment in hardware, software or resources