Extensive Biller Portal for Agent Assisted Payments
While tach savvy individuals grow in significant numbers, there is still a large demographic of individuals who want to speak with a live person to make payments. PayConcierge provides your customer service agents with our extensive Biller Portal that combines administrative and customer service tools to deliver the highest in consumer satisfaction.
Your representatives can take payments, update contact information and enroll customers in paperless billing. Taking payments over the phone also gives you a unique opportunity to create targeted messages and reminders to each customer. Agents can use this time offer new products, services, and provide pertinent business or agency information or notify a customer that their payments are coming due.
Offering your customers an agent assisted channel improves your customer retention, lowers attrition rates, and offers your customers yet another option to pay their bills.
Extend Your Collection Options with Our Integrated Solution
- Log-in as the customer to help with customer service issues (take payments, password reset, resend email receipts or e-bill notifications, etc.)
- View daily statistics for Auto-Pay, Paperless, and Registration adoption
- Extensive reconciliation reporting with ACH Reject & Credit Card Chargeback reporting and Deposit Reconciliation reporting
- Multiple reports for various activities with export capability