Over-the-Phone Payments

Despite today's mobile device driven culture, many customers prefer to make payments via telephone. This option provides convenience and another payment option at home, in the office or on the go. You can accept customer payments through an easy, automated system without burdening your agents. Our Interactive Voice Response (IVR) solution is a fully hosted, phone payment system that is available for consumers to access from anywhere at anytime to pay their bills. This service is available in both English and Spanish.

Your organization saves time and operating costs by still accepting phone payments from customers and thereby reducing the number of customer interactions by your staff through PayConcierge’s IVR

Extend Your Collection Options with Our Integrated IVR Solution

  • Unique toll-free number with account balance inquiry and payment using credit/debit and eCheck options
  • Cloud-based payment IVR with wallet capability to retain payment information and further simplify the payment process
  • Ability to call customers with outbound notifications that provide information such as payment due date, past due status, shut-off notification, or miscellaneous messages
  • Accepts full and partial payments, as well as overpayments
  • Available in both English and Spanish